Welcome to Dubai Downtown Vapes! We are dedicated to providing you with a seamless and efficient delivery and shipping experience for your vape products. Please review our
1. Delivery and Shipping Areas and Timeframes
City Delivery Times:
- Dubai, Sharjah, Ajman: Orders placed within these cities will be delivered within 1 hour of order confirmation.
- Ras Al Khaimah (RAK), Fujairah, Abu Dhabi, Al Ain: Orders placed in these areas will be delivered within 24 hours of order confirmation.
2. Delivery Fees
Flat Shipping Rate: We charge a flat shipping rate of 30 Dirham for all deliveries.
Free Delivery: Enjoy free delivery on orders above 300 Dirham. This offer is our way of thanking you for choosing Dubai Downtown Vapes for your vaping needs.
3. Delivery and Shipping Process
Order Confirmation: Upon placing an order on our website, you will receive an order confirmation email. This email will include details of your order, delivery address, and estimated delivery time.
Dispatch Notification: Once your order is confirmed, our team will prepare it for dispatch. You will receive a notification when your order has been dispatched, along with tracking information if applicable.
4. Cash on Delivery (COD)
Payment Method: We offer cash on delivery (COD) as our primary payment method. This allows you to pay for your order in cash when it is delivered to your specified address. You can inspect the products before making payment, ensuring your satisfaction.
5. Failed Deliveries
Incorrect Address: Please ensure the delivery address you provide is accurate and complete. If our delivery team is unable to deliver your order due to an incorrect address, additional delivery fees may apply.
Unavailable Recipient: If you are unavailable to receive the delivery, our team will attempt to contact you. If delivery fails after multiple attempts, the order will be returned to our warehouse, and additional delivery fees may apply.
6. International Shipping
Service Availability: Currently, our delivery services are limited to within the UAE (Dubai, Sharjah, Ajman, RAK, Fujairah, Abu Dhabi, Al Ain). We do not offer international shipping at this time.
7. Product Condition
Inspection Upon Delivery: Please inspect your order upon delivery for any damages or discrepancies. If you find any issues, notify the delivery person immediately and refer to our Refund and Return Policy for further instructions.
8. Contact Us
If you have any questions or concerns about our delivery and shipping policy, please contact our customer service team. We are here to assist you and ensure your experience with Dubai Downtown Vapes is exceptional.
By making a purchase from Dubai Downtown Vapes, you agree to our Delivery and Shipping Policy. We appreciate your understanding and cooperation in adhering to these guidelines. Your satisfaction is our priority, and we are committed to providing you with the best vaping products and services.
Thank you for choosing Dubai Downtown Vapes. We look forward to serving you and ensuring your vaping experience is convenient and enjoyable.