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Refund and Returns Policy

At Dubai Downtown Vapes, we are committed to ensuring that our customers have the best possible shopping experience. We understand that sometimes a product may not meet your expectations, and we have created this comprehensive refund and return policy to address any concerns you may have. Please read this policy carefully to understand your rights and obligations when making a purchase from our vape shop.

1. Cash on Delivery (COD) Service

Our primary mode of transaction is cash on delivery (COD). This means that you will pay for your order in cash when it is delivered to your specified address. This method provides convenience and security, allowing you to inspect the product before completing the payment.

2. Immediate Return Policy

Return to Delivery Man: At the time of delivery, you are entitled to inspect the product thoroughly. If, for any reason, you are not satisfied with the product, you must return it immediately to the delivery man. Once you have inspected and decided to return the product, you need to inform the delivery man of your decision right away. This ensures that the product is returned in the same condition it was delivered.

Non-Refundable After Acceptance: Please note that once you have accepted and paid for the product, it will be considered non-refundable. Acceptance is signified by completing the payment transaction. After this point, no returns or refunds will be entertained.

3. Return Delivery Fee

Responsibility for Delivery Fee: If you choose to return the product to the delivery man at the time of delivery, you will be responsible for paying the delivery fee. This fee is to cover the cost of transporting the product to your location and back to our warehouse. The delivery fee is a necessary expense that ensures the product can be promptly returned to us for restocking or further inspection.

4. Conditions for Return

Inspection at Delivery: It is crucial that you inspect the product thoroughly at the time of delivery. Check for any defects, damages, or discrepancies from your order. If you find any issues with the product, you must inform the delivery man immediately and proceed with the return process.

Acceptance of Product: By accepting and paying for the product, you are confirming that it meets your expectations and requirements. After you have accepted the product, it cannot be returned or refunded. This acceptance process helps us maintain the quality and integrity of our products, ensuring that all items are in perfect condition when delivered.

5. Non-Returnable Products

Final Sale: Once the product has been accepted and paid for, it is considered a final sale. This means the product is non-returnable and non-refundable. We advise our customers to carefully inspect the product upon delivery to avoid any inconvenience.

6. Additional Information

Customer Satisfaction: Our goal at Dubai Downtown Vapes is to ensure that every customer is satisfied with their purchase. We strive to provide high-quality products and excellent customer service. If you have any concerns or questions about our refund and return policy, please do not hesitate to contact us.

Contact Us: If you have any questions about our refund policy or need assistance with a return, please contact our customer service team. We are here to help and ensure that your experience with Dubai Downtown Vapes is positive and satisfactory.

** By making a purchase from Dubai Downtown Vapes, you agree to our refund and return policy. We appreciate your understanding and cooperation in adhering to these guidelines. Your satisfaction is our priority, and we are committed to providing you with the best vaping products and services.

Thank you for shopping with Dubai Downtown Vapes. We look forward to serving you and ensuring that your vaping experience is exceptional.